{"id":12048,"date":"2026-05-24T11:19:04","date_gmt":"2026-05-24T11:19:04","guid":{"rendered":"https:\/\/esnaturalbarcelona.com\/politica-de-reembolsos\/"},"modified":"2026-05-24T11:26:51","modified_gmt":"2026-05-24T11:26:51","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/esnaturalbarcelona.com\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Refund Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">At&nbsp;<strong>Es Natural Barcelona<\/strong>&nbsp;, \u200b\u200bwe want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a clear and simple refund process under the conditions described below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Deadline for requesting a refund<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can request a refund within&nbsp;<strong>14 calendar days<\/strong>&nbsp;of receiving your order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After this period, unfortunately we will not be able to offer returns or refunds.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Conditions for applying a refund<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For your application to be approved, the product must meet the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product must be unused and in its original condition.<\/li>\n\n\n\n<li>You must keep its original packaging<\/li>\n\n\n\n<li>It must not show any damage or signs of tampering.<\/li>\n\n\n\n<li>The purchase receipt must be presented<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Products not eligible for refund<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For hygiene and safety reasons, some products cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open or used products<\/li>\n\n\n\n<li>Items on sale or with a discount (except for factory defects)<\/li>\n\n\n\n<li>Personal care products if they have been unsealed<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Damaged or defective products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged or defective product, please contact us within&nbsp;<strong>48 hours<\/strong>&nbsp;of delivery with photos of the product and packaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In these cases, we will offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product replacement, or<\/li>\n\n\n\n<li>Full refund, as applicable<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Refund Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once we have received and inspected your return, we will notify you by email of the status of your request.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved, the refund will be automatically processed to your original payment method within&nbsp;<strong>5 to 10 business days<\/strong>&nbsp;.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Shipping costs<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shipping costs are non-refundable<\/li>\n\n\n\n<li>In case of return, the customer is responsible for the cost of return shipping, except in cases of our error or defective product.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. Late or unreceived refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven&#8217;t received your refund:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your bank account<\/li>\n\n\n\n<li>Contact your bank or payment provider<\/li>\n\n\n\n<li>If it still doesn&#8217;t appear, contact us for assistance.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">8. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about this policy, you can contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 Email:&nbsp;<a>support@esnaturalbarcelona.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund Policy At&nbsp;Es Natural Barcelona&nbsp;, \u200b\u200bwe want you to be completely satisfied with your purchase. If for any reason you<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-12048","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/esnaturalbarcelona.com\/en\/wp-json\/wp\/v2\/pages\/12048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/esnaturalbarcelona.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/esnaturalbarcelona.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/esnaturalbarcelona.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/esnaturalbarcelona.com\/en\/wp-json\/wp\/v2\/comments?post=12048"}],"version-history":[{"count":3,"href":"https:\/\/esnaturalbarcelona.com\/en\/wp-json\/wp\/v2\/pages\/12048\/revisions"}],"predecessor-version":[{"id":12052,"href":"https:\/\/esnaturalbarcelona.com\/en\/wp-json\/wp\/v2\/pages\/12048\/revisions\/12052"}],"wp:attachment":[{"href":"https:\/\/esnaturalbarcelona.com\/en\/wp-json\/wp\/v2\/media?parent=12048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}