ORDER
No, it's not necessary. You can make purchases and checkout as a guest each time.
However, setting up an account with us will allow you to place an order without having to enter your details every time you shop with us. You can register right now, or you can start shopping and create your account before checking out on the shopping cart page.
Click “Sign in / Register” followed by “Create an account” and fill in your personal details.
Purchase the items you want and add them to your shopping cart. When you're done, go to your shopping cart and check out. Please review and make sure all information is correct before confirming your purchases and payments.
You'll be able to add items as long as they're available. Occasionally, the item may be in someone else's shopping cart, so the item status will be displayed as "Temporarily Unavailable."
Cash on delivery upon receipt of your order. We accept cash, Bizum, and all major credit and debit cards, such as Mastercard, VISA, and American Express.
Unfortunately, we cannot cancel an order online once it has been placed. It's advisable to check your order before confirming it. However, you can contact us via WhatsApp or email to discuss any issues.
Enter the coupon code in the "Coupon Code" field and click "Add" on your shopping cart page before proceeding to checkout. Please note that we cannot manually apply the coupon code to your order if you didn't enter it during checkout. Please make sure all information is correct before confirming your purchase.
Once you've placed your order, you'll receive a confirmation email confirming receipt. Alternatively, you can check the status of your order in "My Account" if you're a registered user.
SHIPPING AND DELIVERY
All orders will be processed within 2 business days, excluding weekends and holidays.
The standard delivery time with our own transport is approximately 24-48 hours, within two business days of receiving the order.
Once your order has been shipped, you will receive an email confirmation with the tracking number. Remember, you can always contact us using the methods indicated.
Shipping is FREE for all deliveries in Barcelona via our own transport when the order exceeds 40 euros.
Unfortunately, we are unable to redirect orders once your order has been confirmed. Therefore, please ensure you provide the correct shipping address. However, please remember that you can always contact us using the methods indicated.
We apologize for sending you an incomplete order. Please contact our Customer Service Team at esnaturalbarcelona@hotmail.com and we will get back to you as soon as possible.
We apologize if you sent us a defective item. Please contact our Customer Service Team at esnaturalbarcelona@hotmail.com and we will respond as soon as possible.
We apologize if you sent us a defective item. Please contact our Customer Service Team at esnaturalbarcelona@hotmail.com and we will respond as soon as possible.
We do not offer size exchanges or accept returns for products purchased from us. You can view our Returns and Exchanges policy and procedures here.
Please email our Customer Service Team at esnaturalbarcelona@hotmail.com with as much information as possible for later delivery.
There are no additional charges for reshipping up to two times.
You can email us at esnaturalbarcelona@hotmail.com and we will get back to you as soon as possible.
