We apologize for sending you an incomplete order. Επικοινωνήστε με το Customer Service Team στο esnaturalbarcelona@hotmail.com και θα επικοινωνήσουμε μαζί σας το συντομότερο δυνατό.
Faqs
ORDER
Do I have to open an account to buy with you?
No, it is not necessary. Μπορείτε να κάνετε αγορές και να αποχωρήσετε ως προσκεκλημένος κάθε φοράθε φορά.
However, με τη διαμόρφωση ενός λογαριασμού σε εμάς, θα σας επιτραπεί να πραγματοποιήσετε μια αίτηση χωρίς να χρειάζεται να εισάγετε τα δεδομένα σας σε εμάς. You can register right now, or you can start shopping and create your account before checking out in the shopping cart page.
HOW DO I CREATE/CREATE AN ACCOUNT?
Κάντε κλικ στο "Login / Register" followed by "Create an account" και συμπληρώστε τα προσωπικά σας δεδομένα.
HOW DO I ORDER?
Purchase the items you want and add them to your shopping cart. When you are done, you can go to your shopping cart and take a look. Check and make sure all the information is correct before confirming your purchases and payments.
I AM HAVING TROUBLE ADDING ITEMS TO MY SHOPPING CART.
You will be able to add the items as long as it is available. There may be an instance where the item is in someone else's shopping cart, so the items status is reflected as "Temporarily Unavailable".
HOW DO I PAY FOR MY ORDERS?
Cash on delivery upon receipt of your order. We accept cash, Bizum and all major credit and debit cards such as Mastercard, VISA and American Express.
CAN I AMEND AND CANCEL MY ORDER?
Δυστυχώς, δεν μπορούμε να ακυρώσουμε online μια αίτηση που έχει πραγματοποιηθεί. It is advisable to verify your order before confirming it. However you can contact us via whatsapp or email for consultation.
ΈΧΩ ΈΝΑ ΚΩΔΙΚΌ ΈΚΠΤΩΣΗΣ, ΠΏΣ ΠΏΣ ΜΠΟΡΏ ΝΑ ΤΟ ΧΡΗΣΙΜΟΠΟΙΉΣΩ;
Enter the coupon code in the "Coupon Code" field and click "Add" on your shopping cart page before proceeding to checkout. Please note that we cannot manually apply the coupon code to your order if you have not entered it during checkout. Please make sure all information is correct before confirming your purchase.
ΠΏΣ ΜΠΟΡΏ ΝΑ ΜΆΘΩ ΑΝ Η ΕΝΤΟΛΉ ΜΟΥ ΜΟΥ ΈΧΕΙ ΕΠΙΒΕΒΑΙΩΘΕΊ;
Μόλις πραγματοποιήσετε την αίτησή σας, θα λάβετε ένα ηλεκτρονικό μήνυμα επιβεβαίωσης για να επιβεβαιώσετε ότι οι αιτήσεις σας έχουν παραληφθεί. Εναλλακτικά, μπορείτε να ελέγξετε την κατάσταση της αίτησής σας στο "My account" αν είστε εγγγεγραμμμένος χρήστης.
SHIPPING AND DELIVERY
WHEN WILL MY ORDER BE PROCESSED?
All orders will be processed within 2 business days, excluding weekends and holidays.
ΠΌΣΗ ΏΡΑ ΘΑ ΚΑΘΥΣΤΕΡΉΣΕΤΕ ΝΑ ΛΆΒΕΤΕ ΤΗΝ ΑΊΤΗΣΉ ΜΟΥ;
Standard delivery time with our own transport is approximately 24-48 hours within 2 working days after receipt of order.
HOW CAN I TRACK MY DELIVERY?
Once the order has been shipped, a confirmation email will be sent to you with the tracking number. Remember that you can always contact us by the methods indicated.
WHAT ARE THE SHIPPING COSTS?
Shipping is FREE for all deliveries in Barcelona through our own transport when the order exceeds 40eur.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN CONFIRMED?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please be sure to provide the correct shipping address. However remember that you can always contact us with the methods indicated.
THERE IS AN ITEM MISSING FROM MY ORDER, WHAT SHOULD I DO?
ΈΛΑΒΑ ΈΝΑ ΕΛΑΤΤΩΜΑΤΙΚΌ ΆΡΘΡΟ, ΤΙ ΠΡΈΠΕΙ ΝΑ ΚΆΝΩ;
We apologize if you have sent us a defective item. Επικοινωνήστε με το Customer Service Team στο esnaturalbarcelona@hotmail.com και θα σας απαντήσουμε όσο πιο σύντομα μπορούμε.
ΈΛΑΒΑ ΈΝΑ ΛΑΝΘΑΣΜΈΝΟ ΆΡΘΡΟ, ΤΙ ΠΡΈΠΕΙ ΝΑ ΚΆΝΩ;
We apologize if you have sent us a defective item. Επικοινωνήστε με το Customer Service Team στο esnaturalbarcelona@hotmail.com και θα σας απαντήσουμε όσο πιο σύντομα μπορούμε.
ΑΓΓΌΡΑΑΣΕ ΤΟ ΚΑΤΆΛΛΗΛΟ ΜΈΓΕΘΟΣ
We do not provide size exchanges nor do we accept returns for products purchased with us. You can consult our Returns and Exchanges policy here and its procedures.
ΔΕΝ ΈΛΑΒΑ ΤΟ ΠΡΟΪΌΝ ΜΟΥ, ΤΙ ΠΡΈΠΕΙ ΝΑ ΚΆΝΩ;
Please email our Customer Service Team at esnaturalbarcelona@hotmail.com with as much information as possible for subsequent delivery.
ΏΣΤΕ ΥΠΆΡΧΕΙ ΠΡΌΣΘΕΤΟ ΦΟΡΤΊΟ ΓΙΑ ΤΗΝ ΕΠΙΣΚΕΥΉ;
There are no additional charges for forwarding up to two times.
I HAVE YET TO RECEIVE MY PRODUCT WITHIN THE STIPULATED TIME FRAME. WHO CAN I CONTACT?
You can send us an email to esnaturalbarcelona@hotmail.com and we will get back to you as soon as possible.
