Refund Policy
At Es Natural Barcelona , we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a clear and simple refund process under the conditions described below.
1. Deadline for requesting a refund
You can request a refund within 14 calendar days of receiving your order.
After this period, unfortunately we will not be able to offer returns or refunds.
2. Conditions for applying a refund
For your application to be approved, the product must meet the following conditions:
- The product must be unused and in its original condition.
- You must keep its original packaging
- It must not show any damage or signs of tampering.
- The purchase receipt must be presented
3. Products not eligible for refund
For hygiene and safety reasons, some products cannot be returned:
- Open or used products
- Items on sale or with a discount (except for factory defects)
- Personal care products if they have been unsealed
4. Damaged or defective products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the product and packaging.
In these cases, we will offer:
- Product replacement, or
- Full refund, as applicable
5. Refund Process
Once we have received and inspected your return, we will notify you by email of the status of your request.
If approved, the refund will be automatically processed to your original payment method within 5 to 10 business days .
6. Shipping costs
- Shipping costs are non-refundable
- In case of return, the customer is responsible for the cost of return shipping, except in cases of our error or defective product.
7. Late or unreceived refunds
If you haven’t received your refund:
- Check your bank account
- Contact your bank or payment provider
- If it still doesn’t appear, contact us for assistance.
8. Contact
If you have any questions about this policy, you can contact us:
📧 Email: support@esnaturalbarcelona.com
